Frequently ASked Questions



What qualifications do you have?

React Physiotherapy is run by fully qualified and experienced physiotherapist Chris Wilson. Chris graduated from Coventry University in 2004, before gaining over five years’ experience in musculoskeletal outpatients and orthopaedics with the NHS. Chris later made the move into sports physiotherapy, working as head academy physiotherapist at Aston Villa Football Club. Most recently, Chris headed up the academy sports science and medicine department at Aston Villa where he designed and implemented rehabilitation and monitoring strategies for various injuries to ensure safe return to training. He also worked as a physio on the Made in Denmark leg of the PGA European Tour 2016.

Chris takes an active role in education, working as a clinical tutor in the sports therapy department at University College Birmingham and teaching sports massage therapy at the Birmingham Metropolitan College (Sutton Coldfield Campus).

Chris is a member of the Chartered Society of Physiotherapy (CSP) and is registered with the UK Healthcare Professionals Council (HCPC).

Do I need a doctor’s referral?

There is no need to obtain a referral from your doctor. It is however, useful for us to hear background information on your injury or condition so please bring along to your initial assessment any additional information you may have e.g. scan reports, x-rays, details of any medication you are taking.

Does my private health insurance cover me?

We are registered with some of the key private health insurance providers. Please call us on 07595 564 477 to find out if your private health insurance policy covers your treatment with us. The list of providers that we are currently registered with is: AVIVA, AXA PPP, BUPA, CIGNA, Simplyhealth, WPA, VitalityHealth, Police Mutual, CS Healthcare, IPRS and Healix.

If you don’t have private health insurance to cover the cost of your physiotherapy treatment, we hope that you find the cost of our treatments affordable and only ever recommend the necessary number of treatments for your specific needs.

What treatments can you provide?

React Physiotherapy takes a holistic approach to injury rehabilitation and performance enhancement. We will make recommendations on the appropriate treatment techniques based on your individual needs, but examples of these physiotherapy techniques include joint mobilisation, shockwave therapy, sports taping, exercise guidance, deep soft tissue and sports massage, advice and education.

What will happen at my initial assessment?

Our physiotherapist will begin your assessment by understanding what your problem is, and how it affects your daily life or sporting career. The problem area will then be examined in order to make recommendations for a course of treatment. We will work with you and give you a clear explanation of our findings, to reassure you that the recommendations are in line with your personal objectives. We will discuss your aims and agree realistic goals that we will work to achieve together.

How long will my first appointment last and how much will it cost?

Initial assessments last approximately one hour, and involve a detailed assessment of your injury or condition, followed by the appropriate treatment. The total cost for an initial appointment is £65.00.

What about follow-up treatments?

Follow-up treatments last around 30-45 minutes and cost £55.00. The nature of the treatment will vary, depending on the findings of the initial assessment.

How many treatment sessions will I need?

The number and frequency of treatment sessions that you require varies from client to client, and depends very much on the individual presenting condition and recommendations given.

Can you liaise with my consultant on my behalf?

We are more than happy to liaise with your consultant or other health professional (where appropriate) and believe that this collaborative approach is beneficial to your rehabilitation.

What should I wear?

You can wear your usual clothes to your appointment, but just make sure that the problem area can be accessed easily, by bringing shorts etc with you. We would suggest that female clients wear a vest top if their problem is related to the back/shoulder area. Our clients will always be made to feel comfortable during their visits to React Physiotherapy, but chaperones are welcome. We have a separate area for changing.

What are your opening hours?

We are open 6 days a week and can facilitate early morning and evening appointments where required. Our core opening hours are:

Monday – 8.00am – 6.00pm
Tuesday – 8.00am – 6.00pm
Wednesday – 8.00am – 6.00pm
Thursday – 8.00am – 6.00pm
Friday – 8.00am – 5.00pm
Saturday – 8.00am – 12.00pm
Sunday – Closed

Where should I park when I visit the clinic?

There is ample free road parking along Midland Drive which runs behind the clinic. Please check parking restrictions. There are also various pay & display car parks close by.

What payment methods do you accept?

We accept cash or card (Visa, Mastercard, Maestro and American Express) in payment for our services. You can also pay by PayPal. Payment is made after each appointment at the clinic.

I am part of a sports club or organisation and we are looking for a physiotherapist, can you help?

We are actively involved in the local sporting community of Sutton Coldfield and the surrounding areas, providing a full range of sports physiotherapy treatments for common sports injuries and complaints. For more information on how we can assist your organisation please contact us (link “contact us” to

Do you provide home visits?

We pride ourselves on making your visit to our clinic as easy and welcoming as possible, but if your particular circumstances mean you are unable to visit us, then we will do our best to come to your home or other suitable setting.

What if I have to cancel my appointment?

Please give us at least 24 hours notice should you need to cancel an appointment, otherwise cancellation fees may apply. Our opening hours are flexible and we will do all that we can to provide you with a suitable alternative appointment slot.

A bit more about our physiotherapist, Chris Wilson?

Chris lives in Sutton Coldfield with his wife, Kate, their two daughters & dog. He has been passionate about sport for as long as he can remember and played football for Wolverhampton Wanderers’ youth team before his sporting career was cut short due to injury. This injury led him to pursue a career in physiotherapy and injury rehabilitation, with sport always at the forefront of his mind.

Call React Physiotherapy on 07595 564 477 or email to book shockwave therapy. Alternatively, complete the short enquiry form below and we’ll get back to you.